Gift Cards

1. Does Orbit Baby offer gift cards?

   We apologize, but currently we do not offer gift cards.

Ordering

1. How is sales tax calculated for my order?

   We add sales tax to all orders shipped to addresses in California, based on the current tax rate of 9.75% in Alameda County. We apologize, but we cannot make county-specific adjustments at this time.

Questions with no topic

1. What if my question isn't answered here?

   If you have a question about our products, please check the Product FAQ’s at www.orbitbaby.com/support/faq, or send us an email at info@orbitbaby.com. If you have any questions about your order or products you have already received, please send us an email at support@orbitbaby.com, or call us at 1-877-ORB-BABY (1-877-672-2229). Thank you.

Order Tracking

1. How do I track my order?

   You’ll receive a shipment confirmation when your order ships. If applicable, a UPS tracking number will be included.

Shipping

1. When will my order ship?

   If an item is not on backorder, it should ship within 48 hours. Standard shipping via UPS Ground is 3-7 days.

2. Do you ship outside of the United States?

   We apologize, but Orbit Baby currently does not ship products outside of the United States directly to customers.

3. Will all the items in my order ship together?

   If you have ordered multiple products they will all ship out at the same time. If for some reason one or more of your products are on back order we will hold the order until all products are available to ship.

Returns

1. How do I return an item?

   If you purchased Orbit Baby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
   
   Items purchased directly from Orbit Baby at full price are returnable within 30 days of purchase as long as they are in new, unused condition and still have the original packaging. A $15 restocking fee will be assessed for opened items. Shipping fees are not refundable.
   A return or exchange will only be accepted if the customer has contacted Orbit Baby prior to sending the item(s) back. Anything returned without authorization from Orbit Baby will be sent back to the customer.
                                                                                                                                                                                                                                                          
   Returns and exchanges are not permitted for items that have been purchased at a discounted price, or have been purchased using a promotion code.
   
   Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Orbit Baby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Orbit Baby, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Orbit Baby to refund your credit card upon receipt. Please contact support@orbitbaby.com if you need to return a product.